Cyber Duels Support
Stuck? Glitched? Lost your deck? We've got you, runner. Check the quick answers below. Still need help? Hit us up and we'll get you back in the arena.
Email: support@cyberduels.app
To help us sort it fast, include: - your player name and #TAG (Friends screen); - your device (for example iPhone 15, iOS 26); - the game version: on iPhone, open the iPhone Settings app > General > iPhone Storage > Cyber Duels. Newer versions of the game also show it at the bottom of the game's SETTINGS tab. - what happened, plus a screenshot if you can.
Quick answers
How do I keep my progress / play on another phone?
You start as a guest, and a guest account lives on one device. To keep your progress safe, open the SETTINGS tab, tap CREATE ACCOUNT in the ACCOUNT box, enter an email and password and tap CREATE. Then use SIGN IN in the same box on any phone. We may send a verification email to check the address is yours. We only send account emails (verification and password resets), never marketing.
I lost my progress!
- You linked an email: tap SIGN IN in the ACCOUNT box on the SETTINGS tab, using the same email and password.
- You were a guest: if you deleted the game or changed phones before linking, the guest account may not be recoverable. Email us your player name and #TAG anyway, and we'll check.
- Forgot your password: email us from the address linked to your account and we'll help you reset it once we've confirmed it's yours. If your sign-in screen shows "Forgot password", you can also tap it to get a reset link by email (check spam if it doesn't arrive).
How do I delete my account?
Open the SETTINGS tab, go to the ACCOUNT box, tap Delete Account and confirm. Don't see that option, or can't get into the game? Email us from the address linked to your account (or with your player name and #TAG) and we'll delete it for you. This permanently deletes your progress and items, including any crystals you bought but haven't spent, and it can't be undone. See the Privacy Policy for what's kept afterwards.
Quick Match can't find anyone
On the BATTLE tab, tap BATTLE, then ⚡ QUICK MATCH. If no one turns up within 25 seconds, you can keep waiting or tap PLAY A BOT INSTEAD for an offline match against a bot (not a real player). Quick Match never swaps you onto a bot without asking. Want a sure thing? Pick 🤖 VS BOT (EASY, NORMAL or HARD), which also works when you're offline, or challenge a mate with 👥 FRIEND BATTLE.
What can I spend crystals on?
Earn crystals from daily quests and the Cyber Pass. Where the game sells them, you can also buy them in the CRYSTALS section at the top of the SHOP tab (or tap the 💎 chip in the top bar). Spend them on the premium Cyber Pass (tap the CYBER PASS bar at the top of the home screen). As more things become available for crystals, such as chests, shop offers or swapping crystals for credits (◆), you'll see the crystal price in the game. Whenever chests can be bought with crystals, their drop odds are shown first.
My purchase didn't arrive
Crystals are added once our server confirms the purchase with Apple. That's usually instant, but it needs a connection. 1. Check you're online, then close and reopen the game. 2. Still missing? Email us your player name, #TAG and the Apple order ID from your Apple receipt email.
Can I get a refund?
Refunds for in-app purchases are handled by Apple. Request one at reportaproblem.apple.com. If Apple approves it, the matching crystals may be removed from your account. If you'd already spent them, your crystal balance may go below zero, and you won't be able to spend crystals until it's back above zero. Cards and items you already got aren't taken away. We can't issue refunds ourselves. Your rights under the Australian Consumer Law aren't affected.
Where can I see chest drop odds?
Whenever chests can be bought with crystals, you can see the odds before you pay: - with the drop-odds button on a chest's buy/open screen; - with the odds link on any Cyber Pass tier that has a chest; - or on the drop-odds page in SETTINGS, which lists every chest.
How do I report or block a player?
Block: you can block players from your Friends screen. Changed your mind? Find them in the BLOCKED list there and tap UNBLOCK.
Report: email us their player name and #TAG and what happened. Where the game offers it, you can also tap their name on the leaderboard, in your friends list or on the after-match screen to open their profile, then report or block them and pick a reason. Reports are private, so the player won't know it was you.
I found a bug
Nice catch. The game sends crash reports automatically (without your name or email), but a quick email with what you were doing, your device and a screenshot helps us crush it faster.
Does the game have ads?
No ads. Crystals can be earned by playing, or bought as optional in-app purchases.